Friday, 13 May 2016

Reply from Pandora

So I had a reply from Pandora, as I suspected, they cant make exceptions, not even for me.
But thats ok.
The reply is perfectly respectful and I particularly like the first and last paragraph.
So thanks to Simone.

But I do owe my brother an apology.....

Simone Johannsen (PANDORA EDC)
May 13, 12:53

Dear Lou,

alright thank you so much for your e-mail and the attached link. We are always happy to hear our customer's stories and memories with our charms and bracelets. Your bracelet looks beautiful and the memories which are within each charm is impressive. It truly warms our hearts, please be aware of this.

Regarding your gift card, unfortunately, we are unable to re-active or extend any expired gift card. I understand that this is frustrating, and I know this is not the answer you were looking for. The terms and condition is stated at our webpage, as well as the date of purchase is either shown at the back of the card or at the receipt of purchase. I am sorry that you were not able to use your gift card, and I am sorry, that we are unable to assist you further.

We are crossing our fingers, you will still let your memories be represented by our charms in the future.
Thank you for reaching out to us, and have a great weekend, Lou!

Mit freundlichen Grüßen / Kind Regards / Med venlig hilsen
Simone Johannsen
Customer Relations Assistant, EDC

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